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Refund Policy for SchemBuddy Mobile App - Digital Purchases
Last Updated: [22 Oct 2023]
At SchemBuddy, we are committed to delivering quality digital content and a seamless user experience through our mobile app. Our refund policy for digital purchases is designed to address your concerns and ensure that you are satisfied with our services. Please carefully review the following policy:
1. Eligibility for Refunds:
- You may be eligible for a refund for digital purchases if:
- You accidentally made a purchase within the app.
- The digital content or subscription does not perform as described or expected due to technical issues.
- You were erroneously charged for a subscription or in-app purchase.
2. Requesting a Refund:
- To request a refund for a digital purchase, please follow these steps:
1. Open the SchemBuddy app.
2. Navigate to the "Help" Section or Query Section.
3. Write Subject as Refund ."
4. Follow the on-screen instructions to submit your refund request.
3. Review Process:
- Our team will promptly review all refund requests. This may involve verifying the details and investigating the issue with the digital purchase.
4. Refund Resolution:
- We will make our best effort to process eligible refund requests within a reasonable time frame. Resolutions may include:
- Reversing the transaction for the digital content or subscription.
- Crediting the purchase amount back to your original payment source.
- Offering an alternative solution, depending on the circumstances.
5. Communication:
- We will keep you updated on the progress of your refund request through email or in-app notifications.
6. Refund Exceptions:
- Some digital purchases may not be eligible for a refund if the content or subscription has been accessed or used.
7. Contact Us:
- If you have any questions or need further assistance, you can contact our customer support team within the SchemBuddy app.
8. Changes to the Refund Policy:
- SchemBuddy reserves the right to update or modify this refund policy at any time. Any changes will be communicated through the app or our website.
By using the SchemBuddy Mobile App for digital purchases, you agree to adhere to this refund policy. If you do not agree with its terms, please refrain from using our services.
[SchemBuddy Mobile App]
[Contact : care.schembuddy@gmail.com]